F&B is certainly an industry with unlimited ways of integrating technology in nearly every angle of the business. When the right technology is integrated into the right area at the right time, the chances of streamlining internal operations while cutting costs at the same of increasing revenue are very high.
Challenge & Solution
With 70 outlets across Malaysia, sustaining an F&B brand is not easy as customers’ behavior keeps evolving. Their first set of mobile apps they developed before coming to us was a no-go for them since it had a lot of stability issues and it broke the user buying experience.
We worked closely with them in identifying the different opportunities in the digital space and built a specification for their mobile apps which enabled digital business model innovation.
Understanding their customer behavior online and offline provide us the bridge on how to cater to both of this behavior of customers.
Our Process
Result Driven
O2O Commerce Development
Increase Customer Loyalty
Increase Average Transaction Amount
Increase Repetitive Purchase
Digital Buying Experience
